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[full-time] Insurance FNOL Handler at First Recruitment Services

2010-03-09 17:52:04

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a FNOL Handler to take First Notification of Loss (FNOL) telephone calls from customers asking appropriate questions to obtain all the necessary information, and to log all the required details on the system. To undertake general administration duties such as filing and post, and provide administrative support to the department as required.
Job Responsibilities:
- Take FNOL calls from customers and ask appropriate questions to obtain as much information as possible to assist the Negotiators when processing the claim
- Be the first line of support for all claims telephone enquiries, responding to all queries in a polite and professional manner whilst adhering to TCF principles
- To proactively record and process claims in accordance with our principles and procedures
- To be aware of potential fraudulent claims and pass on the necessary details when required
- Achieve service level agreements (SLA’s) for telephony and administration tasks
- Ensure claims filing is completed regularly and accurately
- Process the daily post received and forward to the necessary individual when required
- Provide general administration tasks for the Negotiators
- Liaise with Third Parties and Third Party Insurers when required
- Process total losses and thefts on MIAFTR, and use this database to check necessary details
- Ensure compliance with TCF principles when liaising with customers and handling claims
- Maintain diary within SLA and KPI’S
- Provide support to the Claims Controller (FNOL) by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S.
- To be compliant with health and safety policies at all times
- To ensure compliance with company and other relevant standards/ regulations at all times
- Any other reasonable duties as required
First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Travel Sales Consultant - Retail at First Recruitment Services

2010-03-09 15:51:26

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking an experienced retail travel consultant to join their established and successful team. This role is either full time or part time – 4 days per week.
First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Credit Controller at Fiorst Recruitment Services

2010-03-08 18:29:24

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a Credit Controller to be responsible for recovering outstanding customer debt in line with the Company’s processes and procedures. To provide reports on outstanding customer monies and help minimise this debt to achieve departmental KPI’s.
Job Responsibilities:
- Chase outstanding customer debt via telephone and written correspondence
- Send letters to customers to advise of failed direct debit payments and arrange repayments
- Update and manage the direct debit report to keep a record of all outstanding customer debt
- Provide regular reports to management on the current outstanding customer debt and the progress made towards reducing this
- Cancel policies in line with Company procedures when customers’ payments continuously fail, and chase outstanding monies for cancelled policies
- Responsible for the credit control email account and respond to queries in a timely manner
- Process all changes to customers’ payments such as changing account details, amending due dates etc
- Achieve SLA’s and departmental targets on debt recovery
- Ensure all processes are undertaken in accordance with the Company’s policies and procedures and in compliance with FSA regulations
- Prioritise your workload by planning and focusing your tasks
- To be compliant with health and safety policies at all times
- To ensure all work is carried out to a high level of accuracy and ensure compliance with all company and other relevant standards/ regulations at all times
- Any other reasonable duties as required
First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Print and Packaging Assistant at First Recruitment Services

2010-03-08 17:52:26

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a Print and Packaging Assistant to support the brand marketing manager in all aspects of print including: o Process management for all aspects of print, packaging, POS, coding, supply issues and supplier relationships.
o To maintain control of the marketing spend and development of the packaging cost strategy. Working with Head of Marketing and accounts to bring all marketing costs in under budget and maximise return on investment.
o Working with buying and merchandising and accounts to maintain a sustainable cost of sales, control of packaging costs and codes,
o Create good relationship with both potential new suppliers and existing key suppliers.
o To review all packaging production prior to transitional orders, assessing quality, costs, risk management, and a sustainable portfolio.
o Oversee new packaging initiatives within the creative and buying team.
o Maintaining lead-times on packaging within the buying cycle.
o Advise on individual brand environmental and sustainability guidelines and ensure best practice
First Recruitment Services is acting as an employment agency for this agency.

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[full-time] Account Manager/New Business Development at First Recruitment Services

2010-03-05 17:07:56

URL: http://www.firstrecruitment.co.uk

Description:

Excellent opportunity to join a well known local employer. You must possess a strong background within newspaper or radio advertising /sales. Excellent working environment.
First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Quotation Specialist at First Recruitment Services

2010-03-05 15:18:05

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a Quotation Specialist to work independently within the Quotes Department or with members of a our clients sales group or project teams, responsible to ensure the timely completion of price quotations requested by our existing and potential clients. The Quotation Specialist must collaborate with customers and internal resources to define requirements, develop specifications and obtain pricing for various services that may be required, including but not limited to, packaging, distribution, manufacturing and procurement.
First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Care Home Manager at First Recruitment Services

2010-03-05 13:37:23

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a Care Home Manager to join their established team. You must have a strong care background and be qualified to first level registered nurse as a minimum. This opportunity is EMI/Dementia based.
First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Deputy Care Home Manager at First Recruitment Services

2010-03-05 13:23:23

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a Deputy Care Home Manager to join their established team. You must have a strong care background and be qualified to first level registered nurse as a minimum. This opportunity is EMI/Dementia based.
First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Senior Technical Claims Negotiator at First Recruitment Services

2010-03-05 12:58:51

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a Senior Technical Claims Negotiator to contribute to the department in delivering the Technical Claims business plan to meet business growth targets. Contribute to the monitoring and reporting of performance and progress against the plan.
Key Responsibilities:
· Contribute to and work within the parameters of the agreed business plan for Technical Claims.
· Contribute to and work within agreed processes in order to deliver the business plan in line with the Technical Claims policy
· Motivate and deliver against agreed objectives, KPI’s and SLA’s in order to carry out responsibilities and meet agreed service and performance targets
· Maintain knowledge in specialist area, understanding how legislation developments affect claim handling
· Build and maintain relationships with both Internal and External contacts.
· Conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies.

Negotiate and settle all claims including personal injury and litigated cases effectively and economically.

Provide technical assistance to the Claims Department.

The technical negotiators allocation is to be handled within the specified authority limit as defined by the Technical Claims Manager.

Conduct external investigations and negotiation with solicitors and third party insurers. Attending hearings where necessary.

Implement, and support other team members in implementing the T.U. philosophy.

Be responsible for management of team, monitor timekeeping and conduct of staff and other normal duties of the Technical Claims Team Leader in their absence or as and when required.

First Recruitment Services is acting as an employment agency for this vacancy.

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[full-time] Insurance Customer Service Manager at First Recruitment Services

2010-03-05 12:47:09

URL: http://www.firstrecruitment.co.uk

Description:

Our client is seeking a Customer Service Manager to manage the Policy Operations Teams ( Policy Services, Admin and Quality Assurance ), to deliver the business plan to meet growth plans and applicable service level agreements, ensuring Compliance, regulatory and budget conformity.
Key Responsibilities:
· Deliver an excellent standard of service to all customer, internal and external including Brokers Contribute to and work within the parameters of the agreed business plan for Service Operations

Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager
Adhere to MID, FSA, TCF and Data Protection Regulations

Manage, motivate, deliver, set & monitor objectives and authorities of direct reports within the Department in order for them to carry out their responsibilities and meet agreed service and performance targets and line with departmental budgetary requirements
Undertake regular performance reviews with team members against key targets and
objectives in order to identify business and personal developmental needs
Identify and recommend new ways of working and identifying process improvements

Assist in and support relevant projects in order to deliver the business plan in line with corporate objectives
Report on monthly performance using MI and stats to determine business performance
Regularly revise and update department procedures where appropriate
Build and maintain effective working relationships across the business
Ensure adequate process/controls are applied to identify and mitigate any risks

First Recruitment Services is acting as an employment agency for this vacancy.

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